The operational work handled. The insight you can act on.
MKO Complete Solutions provides invoice processing, order processing, data analysis, consulting and software development services to businesses. We take over the operational work and the analysis behind it, so your team can concentrate on running the company.
Scope and deliverables are agreed individually with each client.
Services
Four packages, built around how your business runs
Invoice processing, order processing, data analysis, consulting and software development. Choose one package or combine them into a single managed service.
1
Package 1
Enterprise Billing Operations
Day-to-day billing work handled accurately, from the first invoice entry to the board-level report.
Invoice Processing
Invoice data entry & validation
Entry and validation by a two-person team, for scanned and digital invoices
Tax logic & exception handling
Applying tax codes, reviewing discrepancies and handling validation exceptions
Multi-currency invoice handling
Reviewing and processing invoices in multiple currencies with the correct tax codes
Invoice reconciliation
Matching and reconciling billing entries for compliance and consolidation
Order Processing
Order confirmation reconciliation
Validating and logging confirmed orders per unit, matched to your internal system
ERP data posting & record updates
Posting transactions to the ERP and updating master records across workflows
Bulk order data validation
Validating high-volume order uploads against data format and logic rules
Contract-based order logic matching
Making sure contract terms, such as volume discounts or staggered delivery, are applied to orders
Reporting & Analytics
KPI dashboard generation
Dashboards that track volumes, SLAs and exceptions over time
Quarterly executive reports
Curated QBR-style reports for senior leadership, with insights and commentary
Ad hoc strategic financial reports
On-demand reporting for urgent board or CXO-level financial questions
Invoice aging & cash flow reporting
Summaries of outstanding invoices, payment timelines and projections
2
Package 2
Analysis Operations Package
From raw data to dashboards and decisions: we prepare, analyse and present your data.
Data Processing & Preparation
Data extraction & source integration
Connecting to and extracting data from databases, APIs and external platforms
Data cleaning & transformation
Normalising, cleaning and reshaping datasets for analysis
Schema validation & consistency checks
Ensuring structural consistency, column mapping and schema integrity
Analysis & Reporting
Exploratory data analysis
Exploring distributions, segmentations and summary statistics
Trend detection & pattern recognition
Identifying trends, anomalies, seasonality and hidden patterns
Dashboard design & reporting automation
Automated dashboards with charts, tables and filters
Business KPI analysis
Tracking and evaluating performance metrics against business targets
Business Intelligence & Strategy
Executive dashboards & OKR alignment
C-suite dashboards tied to company goals and executive KPIs
Predictive indicators & alerting models
Calculated metrics, forecasting indicators and anomaly alerts
BI tool integration & workspace management
Configuring and managing dashboards and workspaces in Power BI
3
Package 3
Executive Consulting
Hands-on advisory for leadership teams, from planning sessions to short-notice support.
Leadership Alignment
Executive offsite facilitation
Planning, facilitating and documenting high-stakes leadership offsites
Vision & goal alignment
Aligning goals, values and leadership principles across teams
Leadership KPI design & tracking
KPIs tied to executive performance and accountability
Strategic Development
Long-term strategic roadmapping & tracking
Defining the strategic roadmap across key time horizons
Business model refinement
Refining or pivoting the business model based on performance and market
Scenario planning sessions
Facilitating future-state planning with outcome modelling
Organizational Transformation
Operating model design
Designing a target operating model aligned with vision and scale
Change enablement frameworks
Developing change playbooks and organisational readiness programmes
Team capability tracking
Tracking skill development
On-Demand Executive Support
Ad hoc executive support
Short-notice strategic support for pressing issues
Ghostwriting & communication
Crafting executive messaging for speeches, interviews or crises
Crisis response consulting
Support with response plans for M&A, reputational or legal-driven situations
4
Package 4 New
Software Development
Custom software built around your operations, by a team that already understands your invoices, orders and reports.
Custom Software & Web Applications
Internal tools & admin portals
Back-office tools, approval flows and data-entry screens that replace spreadsheets and email chains
Web applications & client portals
Secure web apps for your staff, partners or customers, from first prototype to production
API design & development
Well-documented APIs that let your systems and your partners’ systems talk to each other
Automation & Integrations
Workflow automation
Removing repetitive manual steps from invoice, order and reporting processes
ERP & system integrations
Connecting your ERP, accounting, CRM and other platforms so data flows once and stays consistent
Data pipelines & scheduled jobs
Reliable imports, exports and transformations that run on schedule and flag exceptions
Data & Reporting Engineering
Database design & migration
Structuring data sensibly and moving it safely between systems
Reporting back-ends
Data models and services that feed your dashboards and Power BI workspaces
Embedded dashboards
Reports and KPIs built directly into the tools your team already uses
Quality, Maintenance & Support
Testing & code review
Automated tests and review practices that keep releases dependable
Maintenance & monitoring
Bug fixing, updates and monitoring after go-live, on an agreed service level
Documentation & handover
Clear documentation, so you are never dependent on a black box
Other consulting services
Need something outside these packages? We also take on other consulting work, tailored to your business. Tell us what you need and we will propose how we can help.
Why MKO Complete Solutions
Operations, analytics, advisory and software under one roof
Most companies need someone to process the work, someone to analyse it, someone to advise on it and someone to build the tools around it. We cover all four.
One partner
From invoice entry to the board report, one team stays on the thread.
Accuracy and compliance
Tax codes, reconciliations and contract terms are applied consistently.
EU-based team
Based in Zagreb, Croatia, since 2021. We are inside the EU and the eurozone, with access to a strong talent pool.
Scales with you
Add volume, currencies, reports or hours as you grow, without having to hire them yourself.
Clear reporting
You can always see volumes, SLAs, exceptions and results.
How we partner
Choose the model that suits your needs
Ongoing service
Ideal for steady volumes
Regular volumes handled on an agreed schedule, with clear service levels.
Dedicated team
Ideal for growing teams
A team that works only on your processes, with a lead who reports to you.
Extra capacity
Ideal for peaks and audits
Additional hands for period-end, audits, migrations and seasonal peaks.
Project
Ideal for one-off needs
A fixed-scope project, such as a dashboard build, a reporting set-up, a strategic roadmap or a custom software build.
Process
From the first call to a running service within weeks
Discover
We learn about your processes, systems, volumes and reporting needs.
Design
Together we agree the scope, deliverables, service levels and reporting.
Set up
We connect to your systems, configure the workflows and test them on real samples.
Run
We deliver on schedule, with regular check-ins with your team.
Improve
Reviews, quality checks and ideas to make the work faster and more accurate.
Our mission
To take routine business operations off our clients’ desks and turn their data into clear, confident decisions.
We work as a natural extension of your team. We learn your systems, your processes and your reporting needs. Then we take on the work, from the first invoice entry to the board-level report.
Our vision
To be the trusted operations, analytics and advisory partner for growing businesses, where accuracy and insight go hand in hand.
We believe reliable operations and honest numbers are the base of good leadership decisions. That is the standard we want to set.
Accuracy firstEvery entry is validated, matched and double-checked.
Clear to followReports and dashboards that say what matters, in plain language.
Compliant by designTax codes, contract terms and data rules are built into our workflows.
DependabilityAgreed deadlines and service levels, delivered on schedule.
OpennessRegular reporting on volumes, quality and exceptions.
Contact
Tell us what you need
Share your volumes, systems and what you would like to hand over. You will get a proposal from us within one business day.
A plain-language overview of how MKO Complete Solutions d.o.o. treats the information submitted through the contact form on this website.
In short
Nothing you type in the form is saved on this website.
Your details are used to reply to you, nothing more.
No selling, and no use for advertising.
01What we use it for
Your details help us respond to your message and, if you ask for a quote, prepare one. We rely on our legitimate interest in answering business enquiries and, when you request an offer, on the need to take steps ahead of a possible contract (GDPR Art. 6(1)(f) and (b)).
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06What you can ask of us
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07Company details
Data controller: MKO Complete Solutions d.o.o., Ulica Dragutina Mandla 1, 10000 Zagreb, Croatia. OIB 52185230936, MBS 081407852. Email: [email protected].
MKO Complete Solutions provides its services on a business-to-business basis only. All services are performed within the scope agreed with each client, and in line with the client’s instructions, policies and procedures. Each client remains responsible for its own operations and for compliance with the rules that apply to its business, without prejudice to MKO Complete Solutions’s own legal responsibilities as a service provider.